Starting Well Partnership key service updates

The Telephone Advisory Service (TAS) will be closed on Tuesday, 25 February 2025, reopening at 9am on Wednesday 26 February. If you need urgent advice during this time, please contact NHS 111.

We apologise for any inconvenience.

Get in touch with a team or service

If you would like to speak to an individual team or service you can call our 1 simple number: 01905 520 032 and you will be able to choose who within the Starting Well Partnership you would like to talk with.

Feedback, compliments and complaints

Feedback, compliments and complaints 

Patient Relations Team - We are a confidential advice, support and information service and welcome feedback about our services as we recognise the value that comments, complaints, concerns and compliments can provide. Your feedback assists us in developing better quality and higher standards of healthcare for all of our service users, carers and families. 

You can contact us by completing the form below alternatively you can contact us on the details below.

Address: Herefordshire and Worcestershire Health and Care NHS Trust, 2 Kings Court, Charles Hastings Way, Worcester, WR5 1JR
Telephone: 01905 681517
Email: WHCNHS.PALS@nhs.net 

The Patient Relations Team will contact you within two working days of receiving your contact and we are available Monday to Friday, 8:30am to 4:30pm, with the exclusion of bank holidays.

Safeguarding concerns for adults and children in Worcestershire

The Worcestershire Safeguarding website provides lots of information on raising concerns about adults, young people and children living in Worcestershire. The website can be accessed by anyone at any time and provides lots of guidance on reporting concerns or abuse.

Concerns about a child

The Family Front Door, Initial Contact and Referral Team is the central point for all referrals for children and young people aged 0 to 18 years and living in Worcestershire where there is safeguarding or child protection concerns for them.

Please contact the Family Front Door directly telephone 01905 822666. Children’s Social Care respond to levels of need identified at level 4 of the Worcestershire LSCB levels of need guidance.

Please refer to the Worcestershire LSCB levels of need guidance for support in identifying the levels of need a child or young person has and the right referral pathway for that child or young person.

If you have a child protection concern outside of normal office hours please contact our out of hours emergency duty team (EDT) telephone 01905 768020.

Concerns about an adult

You might have concerns about abuse and neglect for yourself or someone you know.

  • if it is an emergency dial 999
  • to report a crime or potential crime to the Police you can phone the non-emergency number 101
  • to report an adult safeguarding concern please call 01905 768053
  • to report an adult safeguarding concern out of hours please call the Emergency Duty Team on 01905 768020
  • if you would like safeguarding advice please phone the Adult Safeguarding Team on 01905 843189 (note this number does not accept referrals)
  • professionals can complete an online form to report concerns about abuse or neglect

For more information and advice visit the Worcestershire Safeguarding website.